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Look Back / Look Ahead: National Bank Direct Brokerage Q&A

What can beginner investors expect from your firm?
At National Bank Direct Brokerage, beginner investors are taken care of and guided from the very beginning of their experience. For young and not-so-young, we are the place to start investing in ETFs with $0 commissions. We support them with an ETF Centre, an easy-to-use filter tool and ETF research reports from Morningstar and National Bank Financial.
For young investors aged 30 and under, we offer special and advantageous pricing, with 10 annual free trades, $4.95 pricing on stocks and no administration fees.
NBDB offers the necessary tools to trade, but we also offer an educational component. We have training courses, a YouTube channel where we publish instructional and educational videos, and several other tools that allow new investors to gain confidence and make informed decisions.

What can active investors expect from your firm?
Best pricing, best service and a high-performance transactional Market-Q tool. Active investors can have the best of both worlds: $0.95 per trade on stocks and $0 on ETFs, when they qualify. For 2021, active investors can expect continued downward pressure on commission fees, including option pricing.

What online investing trends do you expect to matter to DIY investors?
The feedback that we’ve received from our clients is clear: Clients are looking for greater online content (fundamental analysis, technical analysis, ETFs, options and strategies) and support that can assist them in managing their investments and become better investors.

What does user experience mean at your firm?
At NBDB, we value customer experience. That is why we routinely send surveys to our customers to better understand their needs. This valuable information is then used to guide our decision-making, whether it be for tools, services or any other aspect of our business. We are customer-focused, and that is why our customers’ opinions are taken into account on a daily basis.

What sets your firm apart from your peers?
We may not be the biggest direct broker in Canada, but we are the first in setting the tone by offering competitive pricing that benefits everyone. We offer innovative tools and services; a distinctive service for high-net-worth clients, InvestCube (ETF portfolios); and tools and services not offered by the competition.

This Q&A was featured in the Look Back / Look Ahead magazine.

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