Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 4 1 1 0 6
CG Direct 2 0 2 0 4
CI Direct Trading 1 0 1 3 5
CIBC Investor’s Edge 8 2 1 0 11
Desjardins Online Brokerage 2 1 1 0 4
HSBC InvestDirect 2 1 2 2 7
Interactive Brokers 1 1 2 0 4
National Bank Direct Brokerage 7 0 2 2 11
Qtrade Direct Investing 0 1 2 0 3
Questrade 2 1 1 1 5
RBC Direct Investing 0 2 3 1 6
Scotia iTRADE 2 1 1 1 5
TD Direct Investing 0 1 2 0 3
Virtual Brokers 2 0 1 0 3
Wealthsimple Trade 1 1 1 0 3

BMO InvestorLine

+
Most reported issue:
Website is down: 4 reports

CG Direct

+
Most reported issue:
Website is down: 2 reports

CI Direct Trading

+
Most reported issue:
Portfolio is inaccessible: 3 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 8 reports

Desjardins Online Brokerage

+
Most reported issue:
Website is down: 2 reports

HSBC InvestDirect

+
Most reported issue:
Website is down: 2 reports

Interactive Brokers

+
Most reported issue:
Unable to place trades: 2 reports

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 7 reports

Qtrade Direct Investing

+
Most reported issue:
Unable to place trades: 2 reports

Questrade

+
Most reported issue:
Website is down: 2 reports

RBC Direct Investing

+
Most reported issue:
Unable to place trades: 3 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 2 reports

TD Direct Investing

+
Most reported issue:
Unable to place trades: 2 reports

Virtual Brokers

+
Most reported issue:
Website is down: 2 reports

Wealthsimple Trade

+
Most reported issue:
Website is down: 1 reports

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