Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 44 8 10 12 74
CG Direct 11 7 5 5 28
CI Direct Trading 5 2 2 0 9
CIBC Investor’s Edge 101 33 21 45 200
Desjardins Online Brokerage 4 2 2 0 8
HSBC InvestDirect 5 2 2 0 9
Interactive Brokers 4 2 2 0 8
National Bank Direct Brokerage 25 3 7 10 45
Qtrade Direct Investing 9 8 2 2 21
Questrade 24 6 5 0 35
RBC Direct Investing 6 4 3 1 14
Scotia iTRADE 24 10 14 6 54
TD Direct Investing 5 1 3 2 11
Virtual Brokers 3 1 0 0 4
Wealthsimple Trade 2 1 1 0 4

BMO InvestorLine

+
Most reported issue:
Website is down: 44 reports

CG Direct

+
Most reported issue:
Website is down: 11 reports

CI Direct Trading

+
Most reported issue:
Website is down: 5 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 101 reports

Desjardins Online Brokerage

+
Most reported issue:
Website is down: 4 reports

HSBC InvestDirect

+
Most reported issue:
Website is down: 5 reports

Interactive Brokers

+
Most reported issue:
Website is down: 4 reports

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 25 reports

Qtrade Direct Investing

+
Most reported issue:
Website is down: 9 reports

Questrade

+
Most reported issue:
Website is down: 24 reports

RBC Direct Investing

+
Most reported issue:
Website is down: 6 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 24 reports

TD Direct Investing

+
Most reported issue:
Website is down: 5 reports

Virtual Brokers

+
Most reported issue:
Website is down: 3 reports

Wealthsimple Trade

+
Most reported issue:
Website is down: 2 reports

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