Downtime User Report

Most Reported Problems

10%

Website is down

10%

Mobile app is down

10%

Unable to place trades

10%

Portfolio is inaccessible

Downtime User Report By Brokerage

Brokerages Website is down Mobile app is down Unable to place trades Portfolio is inaccessible Total Outages
BMO InvestorLine 8 3 0 1 12
CG Direct 1 0 0 0 1
CI Direct Trading 0 1 0 0 1
CIBC Investor’s Edge 25 5 13 12 55
Desjardins Online Brokerage 0 0 0 0 0
HSBC InvestDirect 11 1 0 3 15
Interactive Brokers 0 1 0 0 1
National Bank Direct Brokerage 6 0 0 0 6
Qtrade Direct Investing 4 0 2 1 7
Questrade 4 0 0 0 4
RBC Direct Investing 1 4 4 10 19
Scotia iTRADE 7 3 4 3 17
TD Direct Investing 0 1 0 0 1
Virtual Brokers 1 0 0 0 1
Wealthsimple Trade 0 1 0 0 1

BMO InvestorLine

+
Most reported issue:
Website is down: 8 reports

CG Direct

+
Most reported issue:
Website is down: 1 reports

CI Direct Trading

+
Most reported issue:
Mobile app is down: 1 reports

CIBC Investor’s Edge

+
Most reported issue:
Website is down: 25 reports

Desjardins Online Brokerage

+
Most reported issue:
No reported issues

HSBC InvestDirect

+
Most reported issue:
Website is down: 11 reports

Interactive Brokers

+
Most reported issue:
Mobile app is down: 1 reports

National Bank Direct Brokerage

+
Most reported issue:
Website is down: 6 reports

Qtrade Direct Investing

+
Most reported issue:
Website is down: 4 reports

Questrade

+
Most reported issue:
Website is down: 4 reports

RBC Direct Investing

+
Most reported issue:
Portfolio is inaccessible: 10 reports

Scotia iTRADE

+
Most reported issue:
Website is down: 7 reports

TD Direct Investing

+
Most reported issue:
Mobile app is down: 1 reports

Virtual Brokers

+
Most reported issue:
Website is down: 1 reports

Wealthsimple Trade

+
Most reported issue:
Mobile app is down: 1 reports

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