Canadian Online Brokerage Review – Qtrade Investor


Mailing Address
Suite 1920, One Bentall Centre
505 Burrard Street, Box 85
Vancouver, BC
V7X 1M6
Phone: 1-877-787-2330
Customer Service Hours: Mon to Fri 5:30 am to 5:00 pm PT

Qtrade Investor Review

Updated on: Feb. 8, 2019
Qtrade Investor – a division of Qtrade Financial Group – is an independent (non-bank owned) online brokerage headquartered out of Vancouver, British Columbia. Despite their smaller size, Qtrade has formed partnerships with many financial institutions, credit unions in particular, in order to provide online brokerage services to their partners’ clients. Early in 2013, Desjardins (parent to Desjardins Online Brokerage/Disnat) acquired a significant ownership portion in Qtrade.

As with their discount brokerage peers, Qtrade Investor allows clients to trade stocks, ETFs, mutual funds and options. Qtrade is part of a small group of online brokerages that offers commission-free ETF trading on select ETFs. Click here for a detailed review of their commission-free ETFs.



Quick Info

Standard Equity Commission $8.75
Best Commission Price $6.95
Minimum to Open Account $0
Maintenance/Inactivity Fees $25/quarter
Commission Free ETF Yes

» Get Full Pricing Details

Pricing & Fees

As of September 26th 2014, Qtrade is officially part of the group of online brokerages offering sub-$10 standard commission trades. Their new pricing has two tiers known as “investor” and “investor plus”.

For the “investor” pricing tier, equity commissions are $8.75 per trade and options trades are $8.75 + $1.25 per contract. The next commission pricing tier, “investor plus” offers clients equity commission fees of $6.95 per trade, however to be eligible for this pricing clients must either trade 150 (or more) times per quarter or have at least $500,000 in assets with Qtrade.
While they have reduced commission fees, Qtrade Investor has introduced administration fees of $25 per quarter for clients with combined Qtrade account balances under $25,000. Fortunately, the fee may be waived by placing at least 2 commission generating trades per quarter.

The fees for US dollar accounts has increased from $50 per year to $60 per year ($15/quarter) and the fee structure for registered accounts has also changed: the minimum threshold to avoid administration fee is now $25,000 (combined across all accounts) and the amount of the administration fee is now $100 per year.

Account Types

Qtrade offers self-directed investors two main categories of online trading accounts – “Investment Accounts” and “Self-Directed Registered Plans”.

The “Investment Accounts” consist of cash accounts and margin accounts, both which can be in either Canadian or US dollars.

The “Self-Directed Registered Plans” include tax-free savings accounts (TFSAs), registered retirement savings plans (RRSPs) and registered education savings plans (RESPs).

In both categories of account, individuals are able to trade stocks, bonds, mutual funds and options. Like other Canadian online brokerages, there are some restrictions. Short selling and complex options trading are only allowed in margin accounts and there are limitations on options trading in registered accounts.


Qtrade offers a primarily web-based trading platform. From web-based platform it is possible to perform the standard order functions present with most brokerages. In terms of accessing additional market data, Qtrade also offers Qtrade Streamer which provides 15 minute delayed data for $1.99/mo or $14.99 + exchange fees per month for real time. For level 2 depth, the cost comes to $34.99/mo + exchange fees.

Reviews & Ratings

Review What Review Measures Score Date of Ranking
Dalbar Canada Review Client Service Below Average
Below Average
January 2015
January 2014
Globe and Mail Review Overall Impression Letter Grade “A-”
Letter Grade “A”
Letter Grade “A”
1st out of 12
Letter Grade “A-”
2nd out of 12
Letter Grade “A”
1st out of 12
Letter Grade “B+”
February 2019
February 2018
December 2016
December 2016
December 2015
December 2015
November 2014
November 2014
November 2013
JD Power Review Investor Satisfaction 2nd out of 10
10th out of 10
8th out of 10
Not Rated
5th out of 11
September 2017
September 2016
September 2015
September 2014
September 2013
MoneySense User Experience
Fees & Commissions
Reporting & Record Keeping
Market Data
Best Overall
Runner Up
Runner Up
Runner Up
Runner Up
Top Pick
July 2017
July 2017
July 2017
July 2017
July 2017


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Home Community Canadian Online Brokerage Review – Qtrade Investor

This topic contains 24 replies, has 3 voices, and was last updated by  Jeff Ciraolo 1 week, 1 day ago.

Viewing 10 posts - 1 through 10 (of 25 total)
  • Author
  • #27924 Reply

    Jeff Ciraolo

    Qtrade has hidden fees that they aren’t transparent about. Good luck getting your money back once you fund your account. A portion of my money is being held hostage and they are refusing to give it up. Their website is also the most difficult I’ve see so far.

    #26716 Reply


    There is Level 2 data but it’ an extra paid service. You wouldn’t get that data on any platform for free, they offer this through Quotestream, I personally don’t use Lvl2 data but comparing it to other platforms that have that data for a price like TMX I think the prices are generally all the same. Even looking at the Bloomberg terminal, that’s like 2k a month

    #26699 Reply


    I have very bad experience with Qtrade.
    Their fees are high and hidden.
    Costumer service rude and weak.
    They made mistake several times by transferring my open positions from CAD account to USD account and vice versa.If I want to rate them; 1 or 2 over 5 will be adequate for them.
    I finally moved from that company.

    #25823 Reply

    Pat Rozitis

    I am looking at QTrade for my investment holdings. Between my wife and I, we have 8 accounts (2 RIFs, 2 TFSA’s, 3 Cash Accounts and a LIRA) Can I have all these “buckets” in my QTrade account?

    #25810 Reply

    Tony O

    Why is there no Level 2 on QTrade platform?
    Sure, sometimes it’s there but you sure can’t trust it will be there when you need it.

    #25720 Reply


    Try WealthSimple trade instead. Zero commission

    #24999 Reply

    Pete Sayer

    Fees. Kill yourself

    #24775 Reply


    Hi Gaetan, did you try questrade? is better than Qtrade? what is the pros and cons of questrade? thank you

    #23966 Reply


    Qtrade sucks. They are by far the worst trading site I have ever seen. They don’t even have stop orders as an option. That is BASIC. Their streaming capabilities are so bad that I had to subscribe to quotemedia to get the capabilities I needed. I have tried withdrawing money from my TFSA account for 2 days now without success and every time I speak with a representative, the excuse I get is that they are a small shop with limited resources. PATHETIC. I don’t know how much they pay Globe and Mail to get that rating, but I recommend you don’t put your money into their hands, try questrade instead.

    #23166 Reply




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